Pre-Sales & Support Engineer

About the role:

This role sits within our Pre-Sales and Support team, reporting to the Head of Customer Services. Our products fall under the banner of ‘high tech’ and the successful candidate will be providing technical support services to a mixture of defence and aviation customers, providing them with first line support and often acting as a liaison between technical users and our in-house engineers.

The Pre-Sales and Support team have to be multi-talented to cover individual member absences and as such there are no tasks for which the candidate is individually responsible.

The list is split to show which area, within the overall responsibilities of the department, the task(s) sit within. The complete area list is Demand Generation, Lead Qualification, Negotiation & Sale, Post-Sale Services, Documentation & Record Maintenance and Channelling Feedback.

Post-Sale Services

• Support Coordination for Evaluators
• Support Coordination for Customers
• Delivery of Isode consulting services

Documentation & Record Maintenance

• Maintenance of existing evaluation guides
• Creation of new evaluation guides and/or notes
• Maintaining the company CRM system (Salesforce)
• Maintenance of Confluence (Marketing/Sales section)

Channelling Feedback

• To Engineering on existing product capabilities
• To Engineering/CEO on planned new capabilities/products
• To team on evaluation guides (suitability, deficiencies, edits, etc.)

Lead Qualification

• Evaluation Support
• Technical support for prospect/customer meetings

Negotiation & Sale

• Assisting Partners with tenders (technical support)
• Liaising between prospect/engineering to work out requirements

Demand Generation

• Exhibition/Event attendance
• Networking
• Creating, modifying and maintaining demonstration systems

While we are flexible on location, for this role it is important that the candidate be in the office a minimum of 2 days a week.

Required skills:

Candidates will ideally come from a technical background, with prior experience in the defence or aviation industries or any experience dealing with governments being a big plus. No formal qualifications are required for this role however candidates should, as a minimum, have the following skills:

• The ability to build relationships with clients quickly
• A solid technical background including experience with at least one of Isode’s supported operating systems (gained in a pre-sales or network admin role)
• Minimum of 3 years’ technical pre-sales experience in a business-to-business environment, or a record of achievement and technical solution expertise in a sales role
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Sound judgement and good business sense

About Isode

Since 2002 Isode has been developing and supporting Commercial Off The shelf (COTS) client & server software for secure messaging and directory systems. Our software is at the heart of mission-critical solutions for Government, Military, EDI and Civil Aviation customers in over 150 countries.

As a company, we have a very strong engineering focus, currently more than 75% of our staff work within our engineering teams across four main product areas:

• Secure Messaging (Including SMTP and X.400)
• XMPP Chat
• HF Radio
• Directory Services (Including LDAP and X.500)

All of our products are based on Open Standards, and we have a strong history of leading the specification and development of Open Standards in our technology areas.

While Isode core products are large, robust, and complex protocol servers, they require User Interfaces which enable the servers to be administered and operated.

Why Join Isode?

We are a technical company, full of incredibly passionate and experienced staff that are working on the cutting edge of technology in our product fields. Our products help define how governments and military forces communicate with one another all over the world, meaning we get to work on some unique projects and deployments.

We have a very clear mantra that resonates throughout our company, we put employees first. Whether that be through the continual development of all our staff through various training courses and utilisation of professional development resources or flexible working setups tailored to each team member.  Based in Hampton, Southwest London, some staff work full time from the office, while the majority of our team work in hybrid set ups.

Amongst our core benefits, working at Isode will see you working alongside highly skilled engineers who hold active leading roles in organisations such as the IETF (Internet Engineering Task Force) and the XSF (XMPP Standards Foundation).

For this role we are offering a competitive salary, based on individual experience. Alongside an excellent range of benefits including 15% group contributory pension, 28 days annual leave plus bank holidays and an extra day off for your birthday, private health cover, life assurance and share options.

If the above sounds of interest to you then we’d love to hear from you!