Frequently Asked Questions

All of our products are sold as perpetual licences, meaning that you pay a one off cost for the licence and can use it for as long as you wish to. Currently, we do not charge monthly subscriptions for our licences.

Yes, we provide free evaluations for all of our software products. If you would like to evaluate one of our products you can fill out our eval form here.

Yes, we adhere to the export rules set out by the UK Government and as such, we follow their guidance for exporting our software to Non-UK countries.

We provide customers with full product support, using a tiered system (Bronze, Silver & Gold). You can find more information on what is included in each tier here.

We typically provide support in 12 month periods, although customers can chose to extend this if they wish to.

Our products are generally under full support for 5 years from their first release date, although in special circumstances we may chose to extend the period of full support past the 5 year mark.

Support for your products will usually start on the date at which it is purchased, alternatively it can be delayed until you are ready to deploy our software.

No, as support for our products is not a physical item you will not need to update or download anything. When your support is renewed you will receive a note to state this, along with any new support information. You will not need to do anything to retain access to our products.

Yes, when necessary we can provide customers with on-site support and training. If you are interested in this please speak to us about your requirements.

Our head office is in London, UK however we have employees throughout Europe and the Americas.